:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased}body{margin:0}:root{--navy: #101d31;--navy-soft: #172842;--blue: #2563eb;--blue-soft: #eef4ff;--ink: #152033;--muted: #667085;--line: #e7ebf1;--green: #16a36a}*{box-sizing:border-box}body{min-width:320px;background:#f5f7fa;color:var(--ink)}button,select{font:inherit}.loginPage{min-height:100vh;width:100%;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at top left,#eaf1ff,#f6f8fb 48%)}.loginCard{width:min(420px,100%);padding:34px;border:1px solid var(--line);border-radius:16px;background:#fff;box-shadow:0 20px 50px #17284218}.loginBrand{color:var(--ink);padding:0 0 28px}.loginCard h1{margin-bottom:8px}.loginHint{color:var(--muted);font-size:13px;margin-bottom:24px}.loginCard form{display:grid;gap:15px}.loginCard label{display:grid;gap:6px;color:#344054;font-size:12px;font-weight:700}.loginCard input{width:100%;border:1px solid #d6dce6;border-radius:8px;padding:11px 12px;color:var(--ink);background:#fff;outline:none}.loginCard input:focus{border-color:var(--blue);box-shadow:0 0 0 3px #2563eb14}.loginCard button{border:0;border-radius:8px;padding:11px;color:#fff;background:var(--blue);font-weight:750}.loginCard button:disabled{opacity:.65}.loginCard>small{display:block;margin-top:18px;color:var(--muted);text-align:center;font-size:10px}.formError{color:#b42318;font-size:11px}.dataWarning{margin:12px 0 0;padding:10px 12px;border:1px solid #f3c7c2;border-radius:8px;color:#8f2f26;background:#fff4f2;font-size:11px}.shell{min-height:100vh;display:grid;grid-template-columns:240px 1fr}.sidebar{position:sticky;top:0;height:100vh;padding:28px 20px;color:#dbe6f7;background:var(--navy);display:flex;flex-direction:column}.brand{display:flex;gap:11px;align-items:center;color:#fff;font-size:19px;font-weight:750;letter-spacing:-.02em;padding:0 8px 30px}.brandMark{width:36px;height:36px;display:grid;place-items:center;background:var(--blue);border-radius:10px;font-size:13px;letter-spacing:0}.sidebar nav{display:grid;gap:5px}.sidebar nav a{color:#aebdd2;text-decoration:none;padding:11px 13px;border-radius:9px;font-size:14px;font-weight:600}.sidebar nav a:hover,.sidebar nav a.active{color:#fff;background:var(--navy-soft)}.sidebar nav a.active{box-shadow:inset 3px 0 var(--blue)}.sidebarFooter{margin-top:auto;border-top:1px solid #263750;padding:20px 8px 0;display:grid;gap:6px;color:#8fa3be}.environment,.labBadge,.phoneBadge{width:fit-content;color:#ffbd5b;background:#ffbd5b18;border:1px solid #ffbd5b40;border-radius:999px;padding:3px 8px;font-size:10px;font-weight:800;letter-spacing:.08em}.phoneBadge.ready,.phoneBadge.in-call{color:#087a4e;border-color:#16a36a40;background:#16a36a12}.phoneBadge.ringing,.phoneBadge.calling{color:#235fc4;border-color:#2563eb40;background:#2563eb12}.phoneBadge.error{color:#b42318;border-color:#e54d4240;background:#e54d4212}main{width:min(1440px,100%);padding:30px 36px 48px}.topbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:28px}h1,h2,p{margin:0}h1{font-size:28px;letter-spacing:-.03em}h2{font-size:18px;letter-spacing:-.02em}.eyebrow{color:var(--muted);text-transform:uppercase;font-size:10px;font-weight:800;letter-spacing:.11em;margin-bottom:5px}.agentIdentity{display:flex;align-items:center;gap:11px}.agentIdentity>div:last-child{display:grid;gap:2px}.agentIdentity strong{font-size:13px}.agentIdentity span{color:var(--muted);font-size:11px}.exitButton{margin-left:8px;border:1px solid var(--line);border-radius:7px;padding:7px 10px;color:var(--muted);background:#fff;font-size:11px;font-weight:700}.avatar{width:38px;height:38px;display:grid;place-items:center;border-radius:50%;color:#17469f;background:#dce9ff;font-size:12px;font-weight:800}.statusPanel,.card,.metrics article{background:#fff;border:1px solid var(--line);box-shadow:0 4px 18px #16243a0a}.statusPanel{padding:20px 22px;border-radius:13px;display:flex;align-items:center;justify-content:space-between}.statusActions{display:flex;align-items:center;gap:8px}.reasonSelect{min-width:190px}.statusDot{width:9px;height:9px;border-radius:50%;background:#98a2b3}.statusDot.online{background:var(--green);box-shadow:0 0 0 4px #16a36a16}select{min-width:150px;border:1px solid #d6dce6;border-radius:8px;padding:8px 34px 8px 11px;color:var(--ink);background:#fff;font-size:13px;font-weight:650}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin:16px 0}.metrics article{border-radius:12px;padding:18px;display:grid;gap:7px}.metrics span{color:var(--muted);font-size:12px;font-weight:600}.metrics strong{font-size:29px;letter-spacing:-.04em}.metrics small{color:var(--muted);font-size:10px}.metrics .positive{color:var(--green)}.contentGrid{display:grid;grid-template-columns:minmax(0,2fr) minmax(280px,1fr);gap:16px}.card{border-radius:13px;padding:22px}.cardHeader{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:20px}.live{color:var(--muted);font-size:10px;display:flex;align-items:center;gap:6px}.live i{width:7px;height:7px;background:var(--green);border-radius:50%}table{width:100%;border-collapse:collapse;text-align:left;font-size:12px}th{color:var(--muted);text-transform:uppercase;font-size:9px;letter-spacing:.08em;padding:0 12px 10px}td{border-top:1px solid var(--line);padding:14px 12px}.sla{color:#126b49;background:#eaf8f2;border-radius:999px;padding:4px 8px;font-weight:750}.emptyState{padding:20px 12px 4px;color:var(--muted);font-size:12px;text-align:center}.reportsCard{margin-top:16px}.reportFilters{display:flex;align-items:end;flex-wrap:wrap;gap:8px}.reportFilters label{display:grid;gap:4px;color:var(--muted);font-size:9px;font-weight:750;text-transform:uppercase}.reportFilters input{border:1px solid #d6dce6;border-radius:7px;padding:7px 9px;color:var(--ink);background:#fff}.reportFilters button{border:0;border-radius:7px;padding:8px 10px;color:#fff;background:var(--blue);font-size:11px;font-weight:750}.reportSummary{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:18px}.reportSummary span{border-radius:8px;padding:11px;color:var(--muted);background:#f7f9fc;font-size:11px}.reportSummary strong{display:block;margin-top:4px;color:var(--ink);font-size:18px}.exportStatus{margin-bottom:12px;color:var(--muted);font-size:11px}.inboxCard{margin-top:16px}.inboxGrid{display:grid;grid-template-columns:minmax(220px,.7fr) minmax(320px,1.3fr);min-height:320px;border:1px solid var(--line);border-radius:9px;overflow:hidden}.conversationList{border-right:1px solid var(--line);background:#fafbfc}.conversationList button{width:100%;display:grid;gap:5px;border:0;border-bottom:1px solid var(--line);padding:13px;color:var(--ink);background:transparent;text-align:left}.conversationList button.selected{background:var(--blue-soft);box-shadow:inset 3px 0 var(--blue)}.conversationList span{color:var(--muted);font-size:10px}.conversationDetail{min-width:0;display:flex;flex-direction:column}.assignmentRow,.replyRow{display:grid;grid-template-columns:1fr 1fr auto;gap:7px;padding:10px;border-bottom:1px solid var(--line)}.assignmentRow button,.replyRow button{border:0;border-radius:7px;padding:8px 11px;color:#fff;background:var(--blue);font-size:11px;font-weight:750}.messageList{min-height:210px;max-height:340px;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:9px}.messageList p{max-width:78%;padding:9px 11px;border-radius:10px;background:#edf1f6;font-size:12px;line-height:1.4}.messageList p.outbound{align-self:flex-end;color:#17469f;background:#e1ebff}.messageList small{display:block;margin-top:5px;color:var(--muted);font-size:8px}.replyRow{grid-template-columns:1fr auto;margin-top:auto;border-top:1px solid var(--line);border-bottom:0}.replyRow input{min-width:0;border:1px solid #d6dce6;border-radius:7px;padding:9px}.phoneState{min-height:190px;display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center;gap:9px}.phoneState.compact{min-height:145px}.phoneState p{max-width:310px;color:var(--muted);font-size:11px;line-height:1.6}.phoneState strong{font-size:13px}.phoneIcon{width:52px;height:52px;display:grid;place-items:center;color:#2963c7;background:var(--blue-soft);border-radius:50%;font-size:21px}.phoneCard button{border:0;border-radius:8px;padding:10px;color:#344054;background:#edf0f4;font-weight:700;font-size:12px;cursor:pointer}.phoneCard button:disabled{cursor:not-allowed;opacity:.5}.phoneCard .primaryPhone,.dialRow button{width:100%;color:#fff;background:var(--blue)}.phoneControls{display:grid;gap:10px}.dialRow{display:grid;grid-template-columns:minmax(0,1fr) 100px;gap:8px}.dialRow input{min-width:0;width:100%;border:1px solid #d6dce6;border-radius:8px;padding:9px 10px}.callActions{display:grid;grid-template-columns:1fr 1fr;gap:8px}.phoneCard .answer{color:#fff;background:var(--green)}.phoneCard .danger{color:#fff;background:#c63b32}.phoneCard .disconnectPhone{width:100%;color:var(--muted);background:#fff;border:1px solid var(--line)}.dtmfPad{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}.phoneError{margin-bottom:10px;text-align:center}@media(max-width:980px){.shell{grid-template-columns:76px 1fr}.sidebar{padding-inline:12px}.brand>span:last-child,.sidebar nav a,.sidebarFooter{font-size:0}.brand{padding-inline:8px}.sidebar nav a:first-letter{font-size:14px}.metrics{grid-template-columns:repeat(2,1fr)}.contentGrid,.inboxGrid{grid-template-columns:1fr}.conversationList{border-right:0;border-bottom:1px solid var(--line)}}@media(max-width:640px){.shell{display:block}.sidebar{position:static;width:100%;height:auto;padding:12px 16px;flex-direction:row;align-items:center}.brand{padding:0}.sidebar nav,.sidebarFooter{display:none}main{padding:22px 16px 36px}.agentIdentity{display:none}.statusPanel{align-items:flex-start;gap:16px;flex-direction:column}.statusActions{width:100%;align-items:stretch;flex-direction:column}.metrics,.reportSummary{grid-template-columns:1fr 1fr}.metrics strong{font-size:24px}.card{padding:17px}.tableWrap{overflow-x:auto}}
